Terms and Conditions
Man with Van Greenford Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Greenford provides man and van and removal services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, partnership, company or organisation booking and paying for the services.
Services means any man and van, removal, collection, delivery, packing, loading, unloading, or related services provided by Man with Van Greenford.
Goods means the items, possessions or property that are the subject of the services.
Vehicle means any van or other vehicle used to provide the services.
2. Scope of Services
Man with Van Greenford provides man and van and general removal services for domestic and commercial customers. The nature and scope of the services will be agreed at the time of booking and will usually include transport within the local removal service area, together with any additional services expressly agreed in advance.
We do not undertake work that requires specialist licences or qualifications unless expressly stated. This includes, but is not limited to, the transport of hazardous materials, specialist machinery, live animals, or items requiring temperature-controlled conditions.
3. Booking Process
3.1 Bookings can be made by contacting us and providing all required information, including collection and delivery addresses, dates and times, description and estimated volume of goods, and any special access or parking requirements.
3.2 All bookings are subject to availability. We reserve the right to decline a booking without providing a reason.
3.3 Quotations are based on the information provided by the customer. It is the customer’s responsibility to ensure that all information is accurate and complete. If the actual work differs from the information provided, we may adjust the price accordingly.
3.4 A booking is only confirmed when we have accepted the booking and, where applicable, have received any required deposit or pre-payment.
3.5 Any changes to the booking, including changes to dates, times, addresses, or scope of work, must be notified to us as soon as possible and are subject to our agreement and availability. Changes may result in additional charges.
4. Pricing and Quotations
4.1 Quotations may be provided as a fixed price or based on an hourly rate, depending on the nature of the job and the information supplied.
4.2 Quotations are valid for a limited period as indicated at the time they are given. If no validity period is stated, quotations are valid for 14 days from the date of issue.
4.3 The price may be adjusted if:
There are delays outside our control, such as waiting time due to keys, paperwork, or access issues.
There are additional items not originally declared.
Access is more difficult than advised, for example long carries, stairs, or restricted parking.
Extra services are requested on the day, such as additional pick-ups, drop-offs, or packing.
4.4 Where work is charged by the hour, the minimum booking period and charging increments will be communicated at the time of booking. Time is calculated from the arrival of the vehicle at the first collection address until the completion of unloading at the final delivery address.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit or full pre-payment to secure a booking, depending on the size and nature of the job.
5.2 The balance of any payment, if applicable, is due immediately on completion of the services unless otherwise agreed in writing.
5.3 We accept commonly used payment methods, which will be advised to you when you make your booking. We do not accept payment by cheque unless specifically agreed in advance.
5.4 If payment is not made when due, we reserve the right to:
Charge interest on the overdue amount at a reasonable commercial rate until payment is received in full.
Retain possession of any goods in our control until all outstanding sums have been paid.
Seek to recover any costs incurred in collecting late or unpaid sums, including reasonable legal and debt collection costs.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 Cancellation charges may apply as follows, unless otherwise agreed in writing.
Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or applied to a rebooked service at our discretion.
Cancellation between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price may be charged.
Cancellation less than 24 hours before the scheduled start time or failure to be present at the agreed time and place: a cancellation fee of up to 100 percent of the quoted price may be charged.
6.3 If we need to cancel or amend your booking for reasons beyond our reasonable control, such as vehicle breakdown, severe weather, or staff illness, we will notify you as soon as possible and offer an alternative date or time where feasible. Our liability in such circumstances will be limited to the fees paid for the affected services.
7. Customer Responsibilities
7.1 The customer is responsible for:
Ensuring that goods are properly packed, secured, and ready for transport, unless packing services have been specifically included.
Ensuring that all goods to be moved are owned by the customer or that the customer has the owner’s permission.
Providing accurate information about the nature, quantity, and value of goods.
Ensuring appropriate access, parking arrangements, and any permits required at collection and delivery addresses.
Supervising loading and unloading where necessary, and ensuring that nothing is left behind or taken away in error.
7.2 The customer must not request us to transport any items that are illegal, dangerous, or prohibited, including but not limited to explosives, gas cylinders, flammable liquids, firearms, or drugs.
8. Loading, Unloading and Access
8.1 It is the customer’s responsibility to ensure that there is adequate and safe access for the vehicle and sufficient space for loading and unloading.
8.2 If we are unable to access the property or if parking is not available or is restricted, this may cause delays or prevent us from completing the job. Additional charges may apply for waiting time, extended carrying distances, use of stairs, or where we are required to move goods by an alternative route.
8.3 We reserve the right to refuse to move goods where, in our reasonable opinion, it would be unsafe or likely to cause damage to the property, vehicle, or goods, for example because of inadequate access or dangerous conditions.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss of or damage to goods arising from our negligence will be limited as set out in this section.
9.2 Unless otherwise agreed in writing, our total liability for loss or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit per job, taking into account the nature and value of the goods and the charges paid for the services.
9.3 We will not be liable for:
Loss or damage arising from defective or inadequate packing, unless packing was carried out by us.
Loss of or damage to items of particularly high value, such as jewellery, cash, important documents, artwork, antiques, or collectibles, unless we have been specifically informed of their nature and value in writing before the job and have agreed to accept responsibility.
Loss or damage arising from normal wear and tear, inherent defects, or pre-existing damage.
Loss or damage resulting from acts or omissions of the customer or third parties.
Consequential or indirect loss, including loss of profits, income, or business.
9.4 Any damage to property, including buildings, fixtures, and fittings, must be reported to us as soon as practically possible and in any event within 48 hours of completion of the services.
9.5 Any claims for loss or damage to goods must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the services, providing full details of the items affected and the nature of the loss or damage.
10. Items Excluded from Liability
10.1 We will not be liable for loss or damage to:
Plants or perishable items.
Food or drink items.
Fragile items not properly packed or protected, such as glass, ceramics, or electronic equipment, where we did not undertake the packing.
Items packed by the customer in containers, bags, or boxes that are not suitable for transport.
10.2 If you require additional protection or insurance for specific items, you should arrange appropriate cover independently.
11. Waste and Disposal Regulations
11.1 Man with Van Greenford operates in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and cannot remove or dispose of waste unless this has been specifically agreed in advance and is lawful.
11.2 We will not carry or dispose of hazardous waste, including but not limited to chemicals, paint, oil, asbestos, gas bottles, clinical waste, or any other material that requires specialist handling or facilities.
11.3 Where we agree to remove unwanted items, they must be suitable for transport and lawful disposal. We may deliver such items to licensed facilities or reuse and recycling outlets in accordance with applicable regulations.
11.4 Any disposal charges, including fees levied by disposal facilities, are the responsibility of the customer and will either be included in the quotation or charged separately.
11.5 We reserve the right to refuse to take any items that, in our reasonable opinion, may breach waste regulations, pose a health and safety risk, or require specialist handling beyond the scope of our services.
12. Delays and Events Beyond Our Control
12.1 We will use reasonable efforts to arrive and complete the services within agreed timeframes. However, arrival times are estimates only and may be affected by traffic, weather, road closures, or other circumstances beyond our control.
12.2 We will not be liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to accidents, vehicle breakdown, severe weather, strikes, or public emergencies.
13. Insurance
13.1 Man with Van Greenford maintains appropriate public liability and, where applicable, goods in transit cover, subject to the terms, limits, and exclusions of the relevant policies.
13.2 It is the customer’s responsibility to ensure that adequate insurance is in place for the full value of goods being moved. You should check with your home, contents, or business insurer whether your existing policies provide cover for removals and transit.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so that we have the opportunity to address your concerns.
14.2 Complaints relating to loss or damage should follow the timescales set out in the liability section above. We may request photographs, receipts, or other evidence to help assess any claim.
15. Data Protection and Privacy
15.1 We collect and use personal information such as names, addresses, and contact details in order to provide our services, manage bookings, and handle payments.
15.2 We will handle personal information securely and in accordance with applicable data protection laws. Your information will not be sold to third parties. It may be shared with third party providers only where necessary to deliver the services or comply with legal obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man with Van Greenford.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
17.3 A person who is not a party to the contract between Man with Van Greenford and the customer shall have no rights to enforce any of its terms.
17.4 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
